| All businesses | Businesses with 10 or more employees | |||||||
| Total | Branch of activity | Total | Branch of activity | |||||
| % acc/business | Industry | Construction | services | % acc/business | Industry | Construction | services | |
| Automatic data exchange within the company | 17,9 | 22,4 | 10,1 | 19,0 | 52,6 | 61,4 | 41,5 | 51,1 |
| Enterprise resource planning (ERP) | 12,6 | 18,9 | 8,0 | 12,9 | 42,5 | 57,0 | 34,5 | 38,5 |
| That manages the information on customers (CRM) | 13,7 | 13,5 | 7,1 | 14,9 | 36,8 | 34,5 | 25,6 | 39,5 |
| That manages information on suppliers (SCM) | 8,4 | 11,2 | 4,6 | 8,9 | 26,4 | 31,0 | 22,3 | 25,4 |
| That manages orders received (sales) | 11,2 | 16,9 | 5,5 | 11,7 | 36,9 | 48,6 | 28,6 | 33,9 |
| That manages orders placed (purchases) | 10,5 | 15,5 | 5,0 | 11,1 | 34,9 | 46,9 | 26,7 | 31,7 |
| Automatic data exchange with suppliers or customers | 8,5 | 10,2 | 5,7 | 8,9 | 21,2 | 22,6 | 12,7 | 22,0 |
| With suppliers | 7,0 | 8,0 | 5,1 | 7,3 | 16,2 | 16,6 | 10,1 | 17,0 |
| With customers | 5,8 | 8,0 | 3,6 | 6,0 | 17,0 | 18,5 | 10,9 | 17,4 |
| Specific applications for human resources services | 7,1 | 4,1 | 3,2 | 8,1 | 23,5 | 10,7 | 11,1 | 30,2 |
Unit: percentage of establishments
Date July 11, 2011
Source: EUSTAT. Survey on the Information Society -ESI Companies.